According to Finnish consumer protection law, customer has 14 days exchange and return right for the purchases made in Pässilä Bicycles online store. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Return policy applies only to still sellable products. If product is installed to an bicycle or otherwise utilized so that it can not be held as sellable, customers return right will expire. 

Before return, you must contact Pässilä Bicycles by email, phone call or a written letter stating your will for returning the item. Pässilä Bicycles will then provide you with the information whether you are eligible for a return. Pässilä Bicycles contact information:

  • Pässilä Bicycles, Myllytie 128, 61340 Nopankylä, Finland
  • +358401905074

To complete your return, you must send the product to the following address in the original packaging:

Pässilä Bicycles, Myllytie 128, 61340 Nopankylä, Finland.

You must attach the following information with the returned product:

  • Order number
  • Your name, address, email and phone number
  • Copy of the order confirmation
  • Your bank account number 

You will be solely responsible for the shipping costs of the return. Shipping costs have to be payed by you at the time of return.

Pässilä Bicycles have the right to refuse the refund if all the above details are not in place in the return. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card, bank account or original method of payment, within 14 days of receiving the returned item.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.